See Partner Support availability to view the current coverage. If your request is complex and you have low availability, you should use schedule a support appointment.Īvailability of Partner Support depends on your geographical region. If you still need help after viewing the Recommended solutions, you can select Create support request.įill in the information under Request info and select Submit.Ī partner support representative will follow up with you by phone or email (so be sure the email address and phone number you submit are correct). Select Review solutions to view alerts, steps, or related documents that may help resolve your issue. ![]() (The problem types displayed are specific to the selected workspace.) In Problem type, you can pick from recommended content or enter more keywords to refine your search. The current workspace is filled in automatically. Only the workspaces to which you have access appear in the Workspace list. In Workspace, you can enter the name of a workspace. In Problem summary, enter a brief overview of the issue. If you select Contact Support, you're asked to fill in the following information. If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page. View these links to see if the documentation addresses your question. The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation. To get help or to open a support request, use the following steps:įrom your current workspace within the Partner Center, select the Help icon ( ?). Get help and contact support in Partner Center You can also report a problem on behalf of a customer. You can schedule a support appointment with the partner support representative assigned to your support request, view available time slots, and book a confirmed Teams meeting at a convenient date and time. For example, other users can't see the requests you created online or schedule an appointment, your user role information is invalid for other users, and extra security checks are required for some requests. Partner Center users shouldn't create partner support requests on behalf of other Partner Center users because it can delay request resolution, cause confusion etc. ![]() You can only see requests you created online using your work account. You must be logged in to Partner Center using your work account to view your support requests. You can send diagnostics to help the support team fix the problem more quickly. For help choosing which of the various Microsoft support portals to use for partner-related issues with Azure, Microsoft 365, subscriptions, invoices, and so on, see Which support portal should I use?Īny Partner Center user can create a partner support request.
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